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Do you have any questions?

You can find the most frequently asked questions and answers here

If you would like to know more, you can contact us at any time. You will find answers to frequently asked questions on this page.
Do you have any questions?

Check-In / Check-Out

AT WHAT TIME IS THE CHECK IN?
The rooms will be guaranteed from 3.00 pm. If you arrive earlier, in the meantime, you can enjoy both Lino Land and the Aqua Sana and leave your car in our garage.

AT WHAT TIME IS THE CHECK OUT?
We kindly ask our guests to leave the rooms by 10.00 am.
You can request a late check out until 6.00 pm, for an additional price of Euro 100,00, at the reception the day before your departure. Exceptions are the times when the offer “Free additional services” is valid
 

Meals

LUNCH IS INCLUDED ON THE ARRIVAL OR ON THE DEPARTURE DAY?
The lunch buffet is served from 12.00 pm to 2.00 pm. The lunch is included on the arrival or on the departure day, at your choice. You do not need to inform us in advance. Exceptions are the times when the offer “ 
WHAT SHOULD I BRING FOR MY CHILDREN?
We have almost everything! By clicking on this
link, you will find a list of objects that can be rented at the Lino Land.

PAP AND MENU FOR THE LITTLE ONES
During meal times at the restaurant we have an area dedicated to the meals for our younger guests. Daily availability of vegetable stock, different types of pasta/noodles, a vegetable soup and a selection of products and milk HIPP and Mellin. For meals out of schedule we offer a small kitchen available with the room key-card 24h with the following products: Kitchenette

ASSISTANCE FOR CHILDREN
The assistance for kids at the Lino Land is included and takes place according to the following hours:
From 1 month to 3,5 years: 8.30 am – 9.00 pm (on Sundays in the winter season 1.00 pm – 9.00 pm)
From 3,5 years: 8.30 am – 10.00 pm (on Sundays in the winter season 1.00 pm – 10.00 pm)
Within these times you can bring your children to play with us whenever you prefer.
 

Reservation

HOW DO I BOOK A ROOM?
You can book your holiday directly on our website, by email or phone. The booking is considered definitive upon receipt of the deposit of 30% of your stay.

ARRIVAL AND DEPARTURE DAY
The stay types change according to the seasons:
Summer: With exception for the “Ferragosto” week the arrival & departure days are free, with no fix change days.
Winter: In the winter season the days of arrival and departure are Sundays and Thursdays. An exception are the peak holiday weeks of Christmas, New Year and Carnival that count as fixed periods.

OPENING
The Cavallino Bianco opens ca 11 months a year, from mid may to mid april.

ARRIVAL AND CHECK IN PROCEDURES
The main entrance is located in Via Rezia 22. At the entrance to the pedestrian area you will find a mobile bollard, to access it iss sufficient to ring to the Cavallino Bianco: we will be glad to lower the “Pilomat” for the access.
Entrance to the garage in Via Tresval: if the browser brings you in front of the parking lot you can ring from the column in the parking lot, normally used for dispensing tickets, a receptionist will answer you as soon as possible.
We hope for your understanding if your wait will be extended in the days of high change.
If the parking lot reserved for guest is fully booked, you can use the public car park on the level below, on -2, we will replace your ticket at the check in.
NB in case of access from the garage we inform our kind guests that the reception is located on the 4th floor.


IN WHAT CONSISTS THE INSURANCE?
The travel insurance is optional and protects you from possible cancellations.
You can find the conditions here.
Upon confirmation you will be able to pay two different amounts of deposits: the higher one includes the insurance fee, the payment completes the procedure to stipulate the insurance. Should you cancel your stay simply send an email to the reservation department that will let you know about the opportune procedures.


CANCELLATION POLICY (IF YOU DO NOT STIPULATE THE INSURANCE)
Once you paid the deposit the booking is confirmed and the amount paid will not be refundable.
For cancellations within 14 days of arrival: loss of the deposit
For cancellations from 13 to 1 day before arrival and no show: charge of the whole booked amount.
 

Prices

ALL-IN CAVALLINO BIANCO – WHAT IS INCLUDED IN THE PRICE
You will find the complete list of our amazing offers at the following link.

PRICES
For a customized offer we invite you to send us an email to info@cavallino-bianco.com
To navigate through our price list please see the link.
 

Spa

THE “AQUA SANA” DEPARTMENT IS ALSO ACCESSIBLE FOR OUTSIDERS?
No, the pool areas and saunas, as the Lino Land and restaurant are reserved for hotel guests only. The only exceptions are the Posta’s Bar & Piano and the Theresia’s Beauty.

DRESS CODE
Pools and saunas can be accessed directly with bathrobes, towels and crocs that will be provided in the room.
For the restaurant area we kindly ask you to access with clothes and, for the dinner, men with long trousers.
 

Skiing

WHAT IS THE DISTANCE OF THE HOTEL FROM THE SKI SLOPES?
The lift to the Siusi Alp is located at the very end of the pedestrian bridge in front of the hotel.
From the pedestrian zone, just 200mt from the hotel, you will find the escalators that connect to the lift to the Seceda Alp.

SKI SCHOOL AND SKI RENTAL
The ski school for the children and the rental are located inside the hotel, on level -1.
At the reception you can buy ski passes.
 
Cavallino Bianco Family Spa Grand Hotel
Dolomites  ·  Val Gardena  ·  Italy
39046 Ortisei / St. Ulrich  ·  Strada Rezia 22
Tel. +39 0471 783 333  ·