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Good to know

The most important information

Find everything you need to know about check-in and check-out, payment options, luggage transport and more here. We are looking forward to your visit!
Good to know

Check-In / Check-Out

The rooms are available from 3.00 pm.

We kindly ask you to vacate your rooms by 10am, thus allowing us to make the rooms clean and welcoming, ready for incoming guests.


The room plans provided act solely as illustration and are not binding. Within the same room category there exists various solutions depending on position, size, subdivision and furnishings.

We would like to remind you that our hotel accommodates exclusively families with children and/or infants.

Reservations and Cancellation Policy

Reservations are confirmed by our written confirmation and are guaranteed
only by payment of a deposit equal to 30% of the total stay-cost. The deposit needs to amount to at least Euro 200.-.

delayed arrivals and anticipated departures are always unpleasant on both parts. In such circumstances, should you cancel up to 14 days before arrival, we would have to withhold the deposit. Should you cancel less than 14 days before arrival, have a delayed arrival or have to anticipate your departure, the cost of the whole stay would be due. Non-used services, such as meals, are not refundable. With the payment of the deposit the general booking conditions and the terms of cancellation are considered as understood and bindingly accepted.

Insurance Policy

To avoid losing your deposit in case of cancellations up to 14 days before arrival or to avoid being charged the whole cost of your stay when cancelling less than 14 days before arrival, delayed arrival or anticipated departure, we suggest you take out insurance with us. Detailed information is available on request.

Payment Methods

Deposit: can be done via postal order, bank transfer or online using a credit card on www.cavallino-bianco.com/pay.

You can pay via Paypal;
The E-Mail adress is paypal@cavallino-bianco.com!

Payment of the balance (before departure): cash (max € 2.999,- for each booking), personal bank-cheque, Visa, Mastercard, Eurocard, Amex, Diners. The final payment can also be made by bank transfer but must be done prior to arrival and at least 5 working days before the departure day.

Bank details: Cassa di Risparmio di Bolzano SpA – ag. Ortisei
ABI 06045 - CAB 58680 – C/C 28800
IBAN IT21 E060 4558 6800 0000 0028 800

Cassa Rurale Val Gardena
IBAN: IT 16 K 08238 58680 000302003309
Swift code (BIC) RZSBIT21255

Banca Raiffeisen Engiadina Val Müstair
Plazza da Posta
CH-7537 Müstair
IBAN: CH14 8114 4000 0308 7357 5

Domestic Animals

Animals are not accepted in the hotel.

Visitor’s Tax

Amounts to Euro 2,50 per head. Children under the age of 14 are exempt. The visitor’s tax is payable upon departure and will be listed on your invoice.

Transport for baggage

For our esteemed clients arriving by air, bus or train, or simply for those wishing to travel light, we offer the possibility of sending your baggage in advance.
At Lino Land you can find everything you need for a perfect holiday - travelling light! Please note that luggages cannot be taken on saturdazs, sundazs and festive days.

Insam Luggage transport

Hygiene program

The wellbeing and safety of our Guests are our primary objective!
For this reason, as of 2009, we have introduced a rigorous hygiene program with unique preventative measures in the hotel sector. By using specific products for the systematic cleaning of every surface and the disinfecting of the surrounding areas, we can assure the maximum of hygiene within the Hotel. In the Hotel’s focal points we have installed dispenser columns with Hagleitner liquid, for a frequent disinfection of each person.

Quality of water in the pools
To ensure our guests a perfect hygiene and safety in the water, we have adopted a complete hygienic program which has obtained the certificate of maximum quality from Prominent, a company specialised in the realisation, consultancy and hygiene controls in both public and private swimming pools.
Just think about enjoying yourself.... and we will think about your safety!